FAQ

Who operates Novireza?

novireza.com is operated for online retail by Zhoukou Yitong Technology Co., Ltd.. Customer support is available at service@novireza.com.

How long does order processing take?

Most orders are prepared for shipment within 1-3 business days after payment confirmation. Orders placed during high-volume periods may require additional processing time.

How long does delivery usually take?

Estimated delivery is generally 7-15 business days after dispatch, depending on the destination, carrier handling, and local delivery conditions.

How much is shipping?

Shipping fees are shown during checkout before payment. If a free-shipping threshold is offered on the site, it will be applied based on the eligible order subtotal shown at checkout.

How do I request a return?

Email service@novireza.com within the return window with your order number and reason for return. We will review the request and provide return instructions.

When will I receive a refund?

Once an eligible returned item is received and inspected, approved refunds are normally submitted to the original payment method within 5-10 business days. Your bank or payment provider may require additional time to post the credit.