Return Policy

30-Day Return Window

Customers may contact NOVIREZA within 30 days of receiving an item to request an eligible return.

To be eligible, items should be unused, in their original condition where possible, and accompanied by proof of purchase.

If your item arrives damaged, defective, or incorrect, email us promptly with your order number and clear photos so we can review the issue.

Items that are used, damaged after delivery, missing parts, or not in returnable condition may not be eligible for return.

Customers should contact us first for return instructions. Returns sent without prior authorization may not be accepted.

Approved refunds are processed to the original payment method where possible. Processing time may vary depending on the payment provider.

Exchanges may be handled where available. Order cancellations are only possible before fulfillment.

Email service@novireza.com to request return support.